Chat is how you stay in touch with your students and their parents between lessons: sort out a reschedule, remind someone about homework, send materials, or share how a student is doing. It all lives in one place.
❓ How to message a parent or student
You'll find all your conversations in the Chat section of your account. Open it from the menu on the left.
To start a new conversation:
- Click ＋ next to the search field.
- In the New chat window, pick the person you need.
- Write your message and click the send icon.
To attach a file, click 📎 on the left of the field.
✅ You can edit, copy or delete a message after you've sent it.
All your conversations sit in the list on the left. Use the search or the All, Unread and Archive tabs to find the one you need.
❗️ Only the people in the conversation can see your messages, though Mathema support can look at them if needed. This is to keep everyone safe.
💬 Who you can chat with
Chat is for conversations between the teacher, the student and the student's parents.
You can start chatting when:
- the parents or the student have a profile on the platform,
- you have any lesson scheduled with the student, including an introductory lesson.
So you can message parents before the first lesson to say hello and check the details.
📩 If a message in chat stays unread, we'll send you an email about it.
When lessons with a student come to an end, the conversation stays in Chat.
If you no longer need it, you can move it to the Archive:
- Open the conversation.
- Click ... on the right and choose Archive.
✅ The conversation has moved to the Archive section.
✅ What to write about in chat
- rescheduling or cancelling a lesson;
- questions about homework;
- study materials: files, links, exercises;
- short updates for parents on how the student is doing.
🚫 What not to write in chat
- Personal contacts. Phone numbers, email addresses, links to messengers or social media.
- Arranging lessons outside the platform. This goes against your agreement with Mathema.
- Harsh or emotional comments about students, parents or other teachers. For difficult topics, choose your words with care.
- Ads for outside services and courses.
